Refund policy

At BoostPets, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

3-Day Return Policy

You have 3 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging, where applicable.

To start a return, please contact our customer support team with your order number and reason for the return. We will provide you with the next steps.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue so we can assist you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs. Original shipping fees may be non-refundable where permitted by law.

European Shipping Only

BoostPets currently ships exclusively to selected countries within Europe. We do not accept shipping orders outside our supported European delivery areas.

Contact Us

For return, refund, or order-related questions, please contact our customer support team through our website's contact page. Please include your order number to help us assist you more efficiently.

Thank you for choosing BoostPets!